Returns Policy

WHAT can be returned?
All items are able to be returned within 100 days of purchase on condition they are in the original packaging with all tags/labels on.

WHEN do items need to be returned by?
100 days from purchase date. 

Note: 100 days free returns* means that will bear the cost of the return postage to the customer once the exchange has been made.

WHERE do items need to be returned to?
12/17 Power Ave, Alexandria NSW 2015

HOW do customers return items?
Customers will need to visit the Resolution Centre on our website and fill out the RA form. 

This RMA number must be written on the outside of the box to be returned. Please use a shipping service that provides a tracking number such as Australia Post, TNT or Fastway. Please keep a record of this number for tracking purposes. Shipping charges are the sole responsibility of the returnee. Please include your original invoice inside the box with your RMA # stated on the invoice. All Returns must include the original packaging and tagging (bags and labels, etc.) in RESALABLE condition. We will not accept the return of any item which shows signs of use or wear, including but not limited to:

  • Alterations
  • Laundering
  • Odors, including smoke
  • Pet hair
  • Stains or other markings

If your return items show signs or use or wear, you will be notified, the item will be returned to you, and no refund will be issued.